Our Privacy Policy
This refers to how we collect, store, use, and protect your personal information. You should review this privacy policy. Personal information means information that relates to a specific person and is used to identify them.
We don’t consider anonymous information as it’s not suitable for creating personal information. However, we collect personal information from those who wish to use our website or related web pages (including, but not limited to, buying and selling goods, or when contacting our user support center team by phone or email).
Once you provide us with your personal information, we are authorized to process this information following the terms and conditions (Privacy Policy).
We may modify the (Privacy Policy) at any time by announcing this modification by posting the modified version on the website.
The modified version of the (Privacy Policy) is effective from its publication date. After posting, your continued use of the website constitutes your agreement to the terms and conditions stated in the modified version of how we process and handle your personal information.
Credit Cards and Bank Cards
All credit/debit card details and personal identification information will not be stored, sold, shared, rented, or leased to any third party. The website policies and terms conditions may be changed or updated occasionally to meet requirements and standards. Therefore, customers are encouraged to frequently visit these sections to stay informed about changes on the site. Modifications will be effective on the day they are posted.
Your Data
We’ve collected your personal information as part of registration or website use. You’ll be asked to provide specific personal information such as your name, shipping address, email, and/or phone number, similar information, and some additional information about you like your birth date or any identity-specific information.
Also, to verify your identity, we may need you to provide valid proof of identity (for example, a copy of passport, visa, residence permit, national ID, and/or driver’s license).
We may also need to collect specific financial information from you, such as your credit card and/or bank account details.
You must enter this financial information in the “My Account” section of the website. This information will be used for billing and completing your orders.
When registering on the website, you should not post any personal information (including any financial information) on any part of the website except the “Account Management” section, which will protect you from potential fraud or identity theft.
Also, posting any of your personal information on any part of the website except “My Account” may result in suspension of your use of the website.
We may collect additional information about your computer (e.g., browser type) and browsing information (e.g., pages you visit on the site) as well as how often you use the website.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your communication with the customer support team or through your survey responses. We may also collect reviews and other comments related to your use of the website.
When we collect personal information for statistical purposes, the names of information owners must be anonymous.
Our Use of your Personal Information
We use your personal information to provide services and customer team support to measure and improve our services to you, prevent illegal activities and enforce the terms of the user agreement provided to you (“Usage Agreement”), as well as to solve problems, collect fees, provide you with promotional emails, and verify the information you provided to us with third parties. For example, we may share some of your personal information with banks or credit card authorization for processing and documentation services or with third parties to verify fraud operations.
Although we are keen to maintain your confidentiality, we may need to disclose your personal information to law enforcement agencies, government agencies, or third parties, as we are obligated to do so by court orders or other legal departments to comply with law provisions or when we believe that disclosure of your personal information may protect against physical harm or financial loss or information about suspicious activity, or to investigate possible violations of the terms and conditions of the user agreement and any agreements, or to protect the rights, property, or security of the market, users, or others.
Contact information will be the personal information you provided us during registration and should always be updated.
Information about products you purchase will be displayed on the website.
This information may include details about your user identity and ratings and comments associated with your use of the website.
We do not sell or lease any of your personal information to a third party within the normal scope of our business, and we will only share your personal information as stated in this (Privacy Policy).
Once you register on or use the website, you are considered to have given us clear authorization to deliver promotional emails about our services as well as emails about changes and new features on the website, if you don’t wish to receive such messages, simply choose the link to stop sending these messages to your available email address below or use the login to browse and modify your personal information. You can access and review your personal information through the “My Account” management page on the website. If your information changes in any way or you provided incorrect information on the website, you must update or correct it immediately, either by viewing it on “My Account” or by contacting the customer service team.
The “Customer Support” link on each page contains the email and phone number for this department.
Please note that we will retain your personal information during and after the completion of using the website as required by law, to overcome technical barriers, to prevent fraud, and to assist in any legal investigation and take any other actions provided by law.
Cookies
Like many other websites, our site uses cookies, which are small computer files installed on your computer’s hard drive. When you visit certain web pages on the site, the log recognizes your browser through a unique and random number.
Also, the cookies we use don’t reveal any of your personal information. These cookies help us improve your performance on the website and help us understand which parts of the website are most used, and you have complete freedom to cancel these cookies if possible. from the browser and this doesn’t affect your use of the website.
No Misleading and Deceptive Emails
We do not tolerate spam emails, if you wish to report these unwanted or fraudulent emails, please contact us, you may not use our communication tools to send spam or post content that violates our User Agreement. We automatically check messages and may resort to manual filtering to detect spam, viruses, malicious attacks, or any other suspicious or illegal activities.
We Protect Your Personal Information
How to Contact Us about (Privacy Policy)
If you have questions or concerns about our collection and use of your personal information, please contact our customer service team through the “Customer Support” link at the top of any website page.
Account or Order Cancellation Possibility
We have the right to cancel or suspend any order that doesn’t comply with the purchase policy or violates the terms and conditions of using the website
We have the right at any time to cancel their accounts with us while committing to delete all personal data after verifying original and updated data and/or information and/or certificates that would prove your identity or the identity of the legal person you represent or this legal person’s fulfillment of all necessary licenses and permits to practice its activity within the Arab Republic of Egypt. If you refuse to provide these documents,
Roxy Store has the right to stop and/or suspend and/or delete your account and/or restrict your access and use of our services. Without prejudice
We reserve our right to suspend or stop your access to the electronic platform and use of Roxy Store services, whether temporarily or permanently, or delete your registered account on the website or restrict your access and use of any of our services if you perform any act that would (according to our discretion) violate or breach any of the terms and conditions for using the website, without any liability on Roxy Store towards you or any other person as a result of this suspension or deletion.
